Return, Refund & Cancellation Policy – Moeen Mart

At Moeen Mart, we aim to provide a smooth and reliable shopping experience. Please read our Return, Refund & Cancellation Policy carefully to understand the conditions and procedures for cancelling orders, requesting returns, and receiving refunds.

1. Order Cancellation Policy

Customers may request order cancellation before the order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible.
Customers should contact our support team as soon as possible to request a cancellation.
Approved cancellations of prepaid orders will be refunded according to the applicable payment provider's procedures.
Cancellation requests are subject to the order's current processing and dispatch status.

2. Return Policy

Customers should contact Moeen Mart within 7 days of receiving their order if the product is damaged, defective, incorrect, or otherwise eligible for return under our policy.

To request a return, customers must meet the following conditions:

Products must be unused and returned with their original packaging, where applicable.
Customers must provide their order number and photos or videos clearly showing the issue.
Return requests must be approved by our customer support team before the product is sent back.
Products that have been used, damaged by the customer, or returned without prior approval may not qualify for a return, subject to applicable law.

Our customer support team will review the request and communicate the next steps if the return is approved.

3. Refund Policy

Refunds may be available for eligible orders after the return or cancellation request has been reviewed and approved.

For verified damaged, defective, or incorrect products, Moeen Mart will explain the available replacement or refund options.
Refund eligibility will be communicated to the customer after reviewing the request.
Approved prepaid order cancellations will be refunded according to the applicable payment provider's procedures.
Refund processing times depend on the applicable payment provider and its procedures.
Any applicable return shipping charges and responsibility for those charges will be communicated to the customer.

Customers should provide the requested order details and supporting evidence to help us review their refund requests.

4. How to Request a Return or Refund

To request a return or refund, please follow these steps:

Contact Moeen Mart within 7 days of receiving your order, where applicable.
Provide your order number and explain the reason for your request.
Share clear photos or videos showing the damaged, defective, or incorrect product, where relevant.
Wait for approval and instructions from our customer support team before sending any product back.
Follow the instructions provided by our support team regarding the return, replacement, or refund process.

Please do not send a product back before receiving return approval.